Shipping policy

Free standard shipping on every order to the United States, Canada, Australia, the United Kingdom and Europe. No minimum.

Processing time

Orders are prepared and dispatched within 1-2 business days of payment, Monday to Friday excluding public holidays.

Delivery time

Estimated delivery is 6-8 business days after dispatch, to the United States, Canada, Australia, the United Kingdom and Europe alike. Most orders arrive within this window; remote addresses may take a little longer.

Tracking

You receive a tracking number by email as soon as your order ships. You can follow your parcel from dispatch to your door.

Where your order ships from

Your order ships from our fulfillment center to your address. Any duties or taxes, where applicable, are already included in the price, so there is nothing extra to pay on delivery, in every country we ship to.

Where we ship

We ship to all 50 US states, the District of Columbia and US military addresses (APO, FPO), and to Canada, Australia, the United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, Monaco, Andorra, San Marino and every country of the European Union.

Shipping cost

Shipping is complimentary on every order. No threshold, no hidden fee. Any duties or taxes, where applicable, are already included.

Delayed or missing orders

If your tracking has not updated for more than 5 business days, or if the carrier marks the parcel delivered but you have not received it, contact us at support@winderhaus.com with your order number. We will open a search with the carrier and keep you posted.

Address changes

If you spot an error in your shipping address, email us within 2 hours of placing the order. Once the order is dispatched the address can no longer be modified.

Returns

Not happy with your order? You have 30 days from delivery to request a return. See our Refund Policy for details.

Need help?

Email us anytime at support@winderhaus.com. We answer within 1 business day.